WHAT IS IT?
Intelligent self-service solutions, such as Audio Response Unit (ARU), optimize service duration and redirect demands in a more precise way, so that information quickly reaches the responsible person or area.
WHAT DOES IT DO?
It’s a virtual character who acts as a virtual agent, attending to the customer through a chatbot tool (robotics applied to online chats);
The smart virtual agent is capable of answering the clients’ questions and offering information about the products and services of the company.
Applied in massive processes for scale gains, it replaces expensive services that don’t generate value to the business;
It was created to be flexible enough to fit in several customer service processes.