WHAT IS IT?
It allows customers to access professionals with different degrees of expertise and experience, capable of creating new IT solutions or supporting the current systems and management in place. It offers operational continuity and technological evolution of current or new platforms.
WHAT DOES IT DO?
It identifies particular needs and guides solutions related to productivity and project management, according to pre-established goals and guidelines.
HOW?
Presenting personalized solutions, since the consulting professionals are able to identify each individual part of the process that needs to be improved or deployed within the organization.
Aiming for service guided by high standards, a breadth and depth of expertise, and quality, considering the peculiarities of each situation.
WHAT IS IT?
It’s the tool which centralizes back-office demands and deliveries based on skills, optimizing the workforce and prioritizing elements which are key to reach your business goals.
WHAT DOES IT DO?
External application;
CRM in the service front;
Security review;
Platform-monitoring environment;
JS execution on command.
HOW?
By controlling the levels of demands and services;
By directing and organizing the work flow;
By controlling e-mails, integrations and BI reports;
By unifying personalized KPIs reports;
By maximizing control of workload and work performance.
WHAT IS IT?
It centralizes new automation distribution.
WHAT DOES IT DO?
Integrates automation in order to improve internal processes;
Combines technologies to redirect processes for better resolution and effectivity.
HOW?
Cloud environment, mobility and connection.
WHAT IS IT?
Our automation solution allows you to eliminate manual and repetitive activities that don’t require human analysis and helps you create new ways to interact with processes, making them simpler for the business as well as the customer.
WHAT DOES IT DO?
It manages the structuring, analysis and detection of the company’s needs, via Professional Services, integrating technological systems in order to maximize productivity — thus replacing obsolete operational activities with incremental modern technologies.
HOW?
By inserting technology in management and customer service processes.
WHAT IS IT?
It’s an ARU (Audio Response Unit) with a voice robot, which receives or sends simultaneous calls and manages response flow and interactions, converting voice into data and data into voice in order to analyze data and situations in real time.
WHAT DOES IT DO?
It allows the client to solve their own problems quickly and efficiently, with the iLink intelligence.
HOW?
By engaging in online dialogue to resolve requests and answer questions without forwarding the call to a live operator.
WHAT IS IT?
An automation solution to eliminate manual and repetitive activities that don’t require human analysis, and create new ways to interact with processes, making them simpler for the business and the customer.
WHAT DOES IT DO?
Agile integration Professional Service;
Replaces operational activities;
Worforce optimization.
HOW?
By inserting technology in management and customer service processes.
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